Senior Manager of Impact & Evaluation

*Cover Letter and Resume Required*

About Oakland Promise

Oakland Promise’s (“OP”) mission is to engage the Oakland community to advance equity and economic mobility through cradle-to-career achievement. OP is available to young learners (from newborns to college graduates) and their families who reside in Oakland. We offer every child financial resources, educational programming, mentorship, and a supportive community to help them and their families seek out and thrive in higher education and the career of their choosing. OP achieves its work through four key programs: Brilliant Baby, Kindergarten to College, College Access, and College Completion and serves as a convener and grantmaker for local community organizations to achieve collective impact.

Position Summary

The Senior Manager of Impact & Evaluation leads short – and long-term data monitoring and continuous improvement evaluation activities for OP’s program teams. This role reports to the Director of Impact & Evaluation. The Senior Manager sets priorities for and implements data gathering, data monitoring, and data analysis in alignment with the Director’s overall evaluation strategy to promote data integrity, a culture of data-informed decision-making, and effective programming. The Senior Manager will collaborate with the Impact & Evaluation team to provide program data for reports and other deliverables, and will lead a subcommittee of staff from each program team, the Partnerships team, and the Associate Manager for Data and CRM Systems to drive forward program data improvement priorities. This role is instrumental in OP’s goals to scale programming and secure ongoing program funding.

Who You Are

You are a detail-oriented, analytical, and collaborative professional with a passion for data-driven decision-making and community impact in the field of education. You have experience using Salesforce or similar CRM systems to collect and manage program data. You are an experienced project and people manager with a background in research design and program evaluation. You are comfortable working with the real-world complexity of non-profit program data and collaborating with diverse stakeholders to achieve shared goals.

What You Will Do (Duties and Responsibilities)

Program Evaluation, Data Monitoring, & Strategy

1. Lead short- and long-term data monitoring and continuous improvement evaluation activities.
2. Set priorities for data gathering, data monitoring process improvements, and analysis in alignment with strategic goals.
3. Lead the implementation of the organization’s strategic evaluation strategy for program data and consistency across the program continuum from cradle-to-career.
4. Direct the development and implementation of measurement of organizational outcomes, including college-bound identity and economic mobility.

Collaboration & Thought Partnership

1. Act as a thought partner to leadership and program teams around data and continuous improvement.
2. Collaborate with the Impact & Evaluation Manager to provide program data and analysis for reporting and collective impact initiatives.

Salesforce & Data Management

1. Collaborate with the Associate Manager of Data & CRM Systems on Salesforce system maintenance and enhancements.
2. Use Salesforce to increase data transparency and consistency, working with consultants and OP teams on reports and dashboards.
3. Work with the Associate Manager to ensure district and charter enrollment data is received and imported into the Salesforce and Outcome Tracker CRM systems.

Supervision & Team Leadership

1. Lead a subcommittee of staff from each program team, the Partnerships team (the “Power Users”), and the Associate Manager, supervising data cleaning and monitoring duties.
2. Lead the Power User application, selection, and supervision process.
3. Collaborate with Power Users on data monitoring, analysis, and interpretation, providing recommendations to team Directors and other leadership for continuous improvement.

Compliance & Ethical Data Use

1. Ensure adherence to data protocols and ethics, including secure data sharing and obtaining necessary consents.
2. Submit the OUSD Research Application annually and oversee compliance with data collection and reporting standards.
3. Collaborate with program teams to develop, implement, and update Data Sharing Agreements with school partners.

Process Improvement & Automation

1. Direct plans to create automations and efficiencies for program scaling, collaborating with Associate Manager and Salesforce consultants.
2. Document recurring processes and procedures in the Data Policies and Procedures Handbook.

Organizational Engagement & Other Duties

1. Attend and participate in Oakland Promise meetings.
2. Participate in one fall and one spring event, such as the Oakland Promise Awards Ceremony,  as well as all other mandatory events.
3. Perform other related duties and projects as assigned.

Key Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills.
• Research design and program evaluation proficiency. 
• Ability to manage multiple projects and meet deadlines.
• Comfortability with and interest in the real-world complexity of non-profit data. 
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work collaboratively with diverse stakeholders.

Professional Characteristics

• Highly organized and detail-oriented.
• Self-motivated and able to work independently.
• Ability to work well with different teams with competing priorities.
• Committed to bettering the Oakland community.

Required Qualifications

• Education: Bachelor’s Degree in a relevant field.
• 3+ years experience with non-profit program data continuous improvement.
• Demonstrated experience with project and people management.
• Demonstrated experience with Salesforce or similar CRM systems.

Preferred Qualifications

• Education: Master’s Degree in a related field.
• Experience with data analysis and data visualization tools (e.g., Tableau, R)
• 3+ years of professional experience in educational equity in a nonprofit context. 
• Experience with longitudinal data collection.

Compensation and Benefits

• Full time exempt position.
• Salary range for this position is $105-120k commensurate with experience and qualifications.
• Oakland Promise currently has a hybrid work policy. Employees work in the office 3 days/week.
• The ability to learn and grow within a supportive team environment.
• An opportunity to network and interact with leaders in the community.
• Occasional evening and weekend hours may be required for organization events.

To Apply:

Send a single PDF (NOT a Microsoft Word document) of a resume and thoughtful cover letter to [email protected] with “Job Name – [Your Name]” in the subject line. Please use your last name and first initial (ex: Doe_J) as the filename of your PDF containing your resume and cover letter. Failure to follow these instructions may delay the review of your application. Applications will be reviewed immediately and candidates with the best fit will be contacted for interviews. Unfortunately, the volume of applications will prevent us from responding to all applications received.

Oakland Promise is a place-based organization located in Oakland, California. Oakland Promise requires that employees work in person at various engagements. It is a requirement that all staff reside within commuting distance to the main office, located at 484 9th Street, Oakland, CA 94607. Please note that at any time, a full in-person work plan may be required, and it is of utmost importance that all staff are able to meet this requirement.

Oakland Promise is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, race, religion (including religious dress and grooming practices), color, gender (including gender identity, gender expression, and transgender), national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military, and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.