CREWS Program Coordinator

CREWS Program Coordinator

Reports to: CREWS Program Manager


Oakland Promise is working to ensure that every Oakland child will graduate from high school with the expectation, skills, and resources to complete college and be successful in the career of their choice. Oakland Promise includes four programs: Brilliant Baby, Kindergarten to College (K2C), Future Centers, and College Scholarships and Completion, that provide a cradle to career continuum of college-focused support for students. Our program strategies touch the lives of children and families in early childhood (ages 0-5), elementary, middle, and high school, culminating in multi-year scholarships and support for students in college. Our goal is to dramatically increase the number of college graduates from Oakland and ensure that all

students, regardless of background, hold a college-bound identity. Oakland Promise provides two-year and four-year college scholarships and mentoring to Oakland public high school students. We are especially interested in skilled individuals committed to social change, who want to ensure the success of students underrepresented in college, attend, and graduate and expand their life opportunities. College Completion serves over 2000 scholars in postsecondary education.


The CREWS Leadership Program is a part of the Oakland Promise College Completion Team’s wrap-around persistence support for incoming first-year students. In the CREWS (Community, Resilience, Empowerment, Wellness & Self-Advocacy) program, current 2nd – 4th year OP Scholars work as “CREWS Leaders” to provide online and in-person peer support for first-year students to address the challenges of adjusting to college life. Through the CREWS program, Scholars are exposed to resources for financial aid, tutoring services, mental health, professional development, internships, and so much more.


Under the supervision of the CREWS Program Manager, the CREWS Program Coordinator works with staff, volunteers, students, parents, mentors, and other relevant persons to support Oakland Promise’s College Completion program. The Program Coordinator will cross-collaborate within other programs to carry out the strategic plan of Oakland Promise to ensure Oakland students have equitable access to programs and services needed to graduate from postsecondary education.


  • Support a caseload of CREWS Scholars (300-400 students) and CREWS Leaders with individual questions related to the CREWS Program, CREWS Leader Portal and the success of Scholars 
  • Build a network of support for Scholars through direct services and referrals to other campus resources, community organizations 
  • Track all Scholar and CREWS Leader inquiries in Salesforces (Email, Text, Phone calls) and work to enhance the design and implementation of our new CREWS Leader Portal
  • Lead out in designing and delivering workshops and training for CREWS Leaders with a focus on advising best practices and leadership/professional development for CREWS Leaders (Topics include Exploring Your Why, Public Speaking and Facilitation, Time Management, etc.)
  • Assist Scholars in making informed decisions, setting short and long terms goals
  • Assist in researching and proposing CREWS-related partnerships, including CREWS “field-days,” to expose CREWS Leaders and students to companies and professionals in fields of their interest (i.e. Company Tours, Exclusive Internship/Job Opportunities for CREWS Leaders/Scholars, Panel discussions with first-gen/BIPOC employees, etc.)
  • Providing programmatic support in the planning and implementation of events


  • Support program growth and development as necessary 
  • Plan and lead a specific assignment/project in regard to first-year Scholar success 
  • Participates in curriculum planning in collaboration with College Completion Managers and Director
  • Implement strategies to engage first year and Scholars
  • Serves as direct line of communication between CREWS Program Manager, CREWS students, CREWS Leaders and the College Completion Team
  • Support the recruitment of CREWS Leaders and students by attending events, designing program promotional materials, and hosting information sessions
  • Collaborate with CREWS Program Manager and OP Partnerships team to brainstorm and establish company partners and events/programming to enhance CREWS Leaders’/students’ professional and leadership development
  • Other tasks as assigned by Oakland Promise

Hours are full-time, averaging 40 hours per week. Some nights/weekends may be required.

Minimum requirements:

  • Bachelor’s Degree 
  • Knowledge of challenges specific to, and support systems for, first-gen, underrepresented college students 
  • Excellent public speaking and presentation skills with diverse groups of adults
  • Meticulous verbal, written, and oral communication skills 
  • Extremely organized, reliable, and responsible 
  • Self-starter and collaborator 
  • Working knowledge of Microsoft Office Suite products (particularly Word, Excel, and PowerPoint) and Salesforce
  • Ability to prioritize tasks and meet deadlines 
  • Capacity to adapt to shifting priorities 
  • Previous experience in college completion, mentoring, and higher education, a plus

Preferred Qualifications: 

  • Experience working with young adults and youth development in areas such as volunteer support, office administration, event planning 
  • Skilled in using data management systems (Salesforce preferred) and social media 
  • Spanish-speaking, a plus
  • Have own reliable transportation (preferred, but not required)

Compensation and Benefits:

  • Full time exempt position
  • Hiring range for this role is $ 65,000 to $ 70,000 based on skill sets and experience.
  • Oakland Promise offers a competitive benefits package, which includes dental / health/ vision, paid vacations and sick days and a 401k match up to 3%.
  • Oakland Promise currently has a hybrid work policy.
  • The ability to learn and grow within a supportive team environment.
  • An opportunity to network and interact with leaders in the community
  • Some evening and weekend hours may be required

Application Process: We are looking for candidates with availability to start immediately and encourage you to apply if you are interested in and qualified for the position.

To Apply:

Send a single PDF (NOT a Microsoft Word document) of a resume and thoughtful cover letter to [email protected] with “CREWS Program Coordinator”– [Your Name]” in the subject line. Please use your last name and first initial (ex: Doe_J) as the filename of your PDF containing your resume and cover letter.

Failure to follow these instructions may delay the review of your application. Applications will be reviewed immediately and candidates with the best fit will be contacted for interviews. Unfortunately, the volume of applications will prevent us from responding to all applications received.

Oakland Promise is a place-based organization located in Oakland, California. Oakland Promise requires that employees work in person at various engagements. Currently, Oakland Promise staff are working in a hybrid model, with some work being done remotely and some work being done in the office or at specific locations in or around Oakland. It is a requirement that all staff reside within commuting distance to the main office, located at 300 Frank H. Ogawa Plaza #430, Oakland, CA 94612. Please note that at any time, a full in-person work plan may be required, and it is of utmost importance that all staff are able to meet this requirement.

Oakland Promise is proud to be an equal opportunity employer. Oakland Promise is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, race, religion (including religious dress and grooming practices), color, gender (including gender identity, gender expression, and transgender), national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military, and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Application Process:

Make a huge difference in the Oakland community! Join our team! Send applications to [email protected]