Brilliant Baby Program Associate

Program Associate

Reports to: Senior Manager, Brilliant Baby

Position

Oakland Promise, an Oakland-based non-profit organization, is seeking a Program Associate to support its Brilliant Baby program. This entry-level team member is charged with  supporting the client facing and operational aspects of the Brilliant Baby program. Under the direct supervision of the Brilliant Baby Sr. Manager, the Program Associate is responsible for supporting Brilliant Baby program implementation, with a focus on enrolling families into the program, customer service to participating families and administrative support.

 

DUTIES & RESPONSIBILITIES

 

A successful Brilliant Baby Program Associate will have the ability to: 

 

  1. Lead in-house Enroller – signing families up for Brilliant Baby
    • Scheduling, technical assistance, explain BB program, virtual & in-person (post-COVID) enrollment through on-line portal
    • Leads effort to achieve 100% of Interested Party set up
    • Support opening of family-owned CSAs

 

2. Brilliant Baby family Customer Service

    • Troubleshoot problems related to CSAs: set up, financial statements, online access
    • Respond to parent inquiries coming in via email, phone and social media
    • Maintain current contact family information 
    • Manage and send regular communications to families 
    • Coordinate special projects 

 

3. Administrative Support

    • Process approvals for stipend payments to parents; troubleshoot as needed
    • Process approvals for enrollment & college account seeding; troubleshoot as needed
    • Process invoices for payment
    • Manage monthly raffle to encourage parent participation
    • Manage contact lists 
    • Maintain referral resource folder
    • Data entry in Salesforce and CitySpan 
    • Other Administrative duties as assigned

4. Support the overall Oakland Promise & Brilliant Baby program

    • Support OP cross program integration and improvements
    • Represent BB as speaker or participant at meetings, webinars or conferences
    • Contribute to making OP an Anti-Racist organization
    • Other duties/projects as assigned

 

QUALIFICATIONS KNOWLEDGE & EXPERIENCE

 

Required Qualifications:

  • Associate’s or Bachelor’s Degree, or relevant experience
  • Deep commitment to educational equity, early childhood success and family financial wellbeing
  • Excellent written and verbal communication skills 
  • Proficient in Google Suite including Docs, Sheets and Slides
  • Demonstrated ability to establish and maintain positive working relationships with others
  • Facility with technology, demonstrated ability to learn technology tools quickly
  • Excellent organizational and time management skills 
  • Ability to work independently and take initiative, tracking progress against work-plan goals
  • Ability to work flexible schedule (required to work some evenings/weekends) 
  • Bilingual: English & Spanish (additional languages appreciated)

 

Preferred Qualifications

  • Bachelor’s Degree, or relevant experience 
  • Familiarity with Salesforce 
  • Experience or education in early childhood development, education, and/or asset-building strategies to address poverty or other anti-poverty work. 
  • Some direct experience working with children, families and community 
  • Knowledge of and connections to Oakland communities

 

Compensation:

  • Full-time non-exempt position
  • Oakland Promise offers medical, dental, and vision benefits, vacation, and sick-time.

 

To apply: Send a single PDF (NOT a Microsoft Word document) of a resume and thoughtful cover letter to [email protected] with “Director, Brilliant Baby Program – [Your Name]” in the subject line. Please use your last name and first initial (ex: Doe_J) as the filename of your PDF containing your resume and cover letter.

 

Oakland Promise is an equal opportunity employer. Oakland Promise is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, race, religion (including religious dress and grooming practices), color, gender (including gender identity, gender expression, and transgender), national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military, and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. 

 

Interested parties, please send your cover letter and resume to: [email protected].

Application Process:

Make a huge difference in the Oakland community! Join our team! Send applications to [email protected]

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