Brilliant Baby Program Associate

* Cover Letter and Resume Required*

Overview

Oakland Promise is available to young learners (from newborns to college students) and their families who reside in Oakland. OP offers every child financial resources, educational programming, mentorship, and a supportive community to help them and their families, to seek out and thrive in higher education and the career of their choosing. The mission of the Oakland Promise is to engage the Oakland community to advance equity and economic mobility through cradle to college and career achievement. The Oakland Promise includes four programs: Brilliant Baby, Kindergarten to College (K2C), College Access, and College Completion. Our program strategies touch the lives of children and families in early childhood (ages 0-5), elementary, middle and high school; and culminate in multi-year scholarships and support for students in college.

About the Programs

The Brilliant Baby (BB) program supports children’s early healthy development and school-readiness by setting up College Savings Accounts (CSAs) for babies, offering financial coaching and early learning resources to parents and caregivers, and building a supportive community for the whole family.  Brilliant Baby supports parents’ early expectations for their child’s educational success.

Oakland Promise Kindergarten to College (K2C) helps K through 5th graders in Oakland think of themselves as college-and career-bound individuals. We provide scholarships, as well as technical support and incentives to families who open a family-owned college savings account. Additionally, we provide program support to build a college- and career-going identity within students, which includes Cal Day, college visits, family and student workshops, scholarship celebrations, and more.

College Access serves both middle and high school students in Oakland’s district and charter schools. Our vision is to support all students in accessing a clear and solid path to post-secondary educational experiences that lead to a variety of career options – 2-year, 4-year, and vocational or technical programs. Our goal is to offer integrated programming to students and families that targets the elimination of structural and cultural barriers to intergenerational social mobility.

College Completion supports college and CTE students with scholarships and persistence support and equips students with social and emotional support through mentoring, peer advising, counseling, retreats, and scholarship distribution. Oakland Promise designs holistic educational programming to create a culture of career and college preparedness in students, families, and educators, so we can dramatically increase the number of college graduates from Oakland public schools.

Program Associate Position

Oakland Promise, an Oakland-based non-profit organization, is seeking a Program Associate to support its Brilliant Baby program. This entry-level team member is charged with supporting the client facing and operational aspects of the Brilliant Baby program. Under the direct supervision of the Brilliant Baby Director, the Program Associate is responsible for supporting Brilliant Baby program implementation, with a focus on enrolling families into the program, customer service to participating families and administrative support.

ESSENTIAL JOB FUNCTIONS

A successful Brilliant Baby Program Associate will have the ability to:

• Provide Public and BB Families with Customer Service
• Respond to client inquiries through Salesforce ticketing system
• Participate in tabling events
• Welcome New Families
• Directly enroll new families into the Brilliant Baby program
• Open College Savings Accounts for each new baby
• Maintain Calendly appointment system for enrollment
• Follow up with families to reschedule canceled appointments
• Call families to explain financial coaching program and to schedule first meeting
• Provide Administrative Support
• Upload and enter monthly expenses to financial management tool
• Prepare reports and follow up with delivery vendor
• Assemble Welcome Bags
• Monitor and replenish Welcome Bag inventory
• Invite families to workshops through Salesforce
• Provide technological support needed to set up virtual workshops
• Update contact information for families in Salesforce
• Support Family Learning Workshops
• Support the overall Oakland Promise & Brilliant Baby program
• Attend weekly team & 1:1 meeting with director + monthly all-staff meetings
• Support OP cross program integration and improvements
• Represent BB as speaker or participant at meetings, webinars or conferences
• Contribute to making OP an Anti-Racist organization
• Serve as a representative for BB in tabling and on-site enrollment events
• Participate in up to 3 weekend events each year
• Other duties/projects as assigned and time permits

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Required Qualifications:

• Associate’s Degree or relevant experience
• Deep commitment to equity and supporting marginalized communities
• Excellent written and verbal communication skills
• Proficiency in Google Suite including Docs, Sheets and Slides
• Demonstrated ability to establish and maintain positive working relationships
• Facility with technology, demonstrated ability to learn technology tools quickly
• Excellent organizational and time management skills
• Ability to work independently and take initiative
• Ability to work flexible schedule (required to work some evenings/weekends)
• Bilingual: English & Spanish or Cantonese (additional languages appreciated)

Preferred Qualifications

• Customer service experience
• Bachelor’s Degree, or relevant experience
• Familiarity with Salesforce, Excel or other data management systems
• Familiarity with Concur and Asana a plus
• Some direct experience working with children, families and community
• Knowledge of and connections to Oakland communities

Compensation:

• Full-time exempt position, $63k-$65k
• Oakland Promise offers 401k, medical, dental, and vision benefits, vacation, and sick-time.
• Some evening and weekend hours may be required 

Application Process: 

To apply: Send a single PDF (NOT a Microsoft Word document) of a resume and thoughtful cover letter to [email protected] with “Partnerships & Outreach Associate- [Your Name]” in the subject line. Please use your last name and first initial (ex: Doe_J) as the filename of your PDF containing your resume and cover letter.

Failure to follow these instructions may delay the review of your application. Applications will be reviewed immediately and candidates with the best fit will be contacted for interviews. Unfortunately, the volume of applications will prevent us from responding to all applications received.

Oakland Promise is proud to be an equal opportunity employer. Oakland Promise is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, race, religion (including religious dress and grooming practices), color, gender (including gender identity, gender expression, and transgender), national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military, and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.